Frequently Asked Questions

 

Is it okay to feed nothing but dry food to my pet?

A dry formula such as PURINA ONE Total Nutrition is a complete and balanced diet for life. Your dog or cat will have 100% of their nutritional needs met by eating their daily portion of PURINA ONE, so they won’t require any supplements. As a bonus, the dry food will also help control dental tartar.

The PURINA ONE serving suggestions are less than I fed my pet currently. Why is this?

PURINA ONE is dense in nutrients. There are more digestible calories per cup than with average foods, which means you can feed your pet a smaller amount.

Does it matter if I give cat food to my dog?

Yes, it does matter. While dogs eat almost anything given the chance, they’ll become overweight on a diet formulated for cats. That’s because cats and dogs have different nutritional needs based on their evolution and metabolism. Make sure you keep any cat food bowls out of reach of your dog.

What if I give dog food to my cat?

Don’t ever substitute dog food for cat food. Cats are, by nature, carnivores, which means they require higher levels of protein in their diet. Cats also have a unique requirement for an amino acid called taurine, which isn’t found in dog (or human) food. In fact, a lack of taurine could result in impaired vision.

How bad is it to give human food to my dog or cat?

There are several issues here. If you feed table scraps, it’s impossible to judge the correct calorific and nutritional content, so you’ll probably end up under - or overfeeding. If you feed table food as well as cat or dog food, your pet may become overweight. Or, they may not eat enough of the specially formulated pet food to meet their nutritional needs.

Back to Top

I have three cats, but only one is overweight. Can all three eat a weight control formula?

PURINA ONE Healthy Weight Management is a completely balanced diet providing all the daily nutrition your cat or dog needs. An overweight pet usually does best when fed this. Other animals in the home can eat it too, but monitor them carefully to make sure they don’t lose weight. If they do, simply switch them to a different formula. The same principle applies to dogs who share the same dog food.

Why do older pets need a special diet?

Like people, older pets slow down, sleep more, develop stiff muscles and creaky joints, and may have weight issues. To keep your pet looking and feeling younger for longer, feed them a Senior formulation once they turn 7. PURINA ONE has a special formulation that delivers more calories from protein, yet is lower in fat, to help them maintain their lean body mass and immune system. It also contains glucosamine for healthy joints and mobility, as well as other essential nutrients.

How many times a day should I feed my pet?

We recommend that cats and dogs be fed twice daily (morning and evening). Some cats (and on rare occasions some dogs) will regulate the amount they eat and can be fed their total daily allotment free choice. In other situations a cat and most dogs may overeat if given all their food at once. Don’t forget to provide your pet with a good quality commercial diet appropriate for their lifestage and plenty of fresh clean water. In homes with more than one pet, be sure to have a food bowl for each pet.

What are the differences between dry and canned pet foods?

Dry foods are easier to serve as they remain fresh and appetising for much longer. They offer a variety of flavours and help keep your pet’s teeth clean because the chewing action acts as a cleaning abrasive.

I haven’t received my bag of food. When will it arrive and how is it delivered?

We do not send the actual bag of PURINA ONE pet food.
Your PURINA ONE 30-Day Challenge pack contains a voucher for a complimentary bag of PURINA ONE (which you can redeem at your nearest PURINA ONE stockist), a discount voucher to use on a future purchase of PURINA ONE, a personalised scorecard for your pet with a freepost envelope, a letter, and information booklet for your reference. This pack is sent to you via the post. Please allow 15 working days for this to arrive.

Back to Top

My Challenge pack has only one voucher in it. I thought it was meant to have two vouchers in it.

Please completely unfold your letter and scorecard form. Your two vouchers are attached to the bottom of this.

This is a 30-Day Challenge, but the vouchers in my pack do not provide 30-Days of food for my pet.

The PURINA ONE 30-Day Challenge pack gets you started on feeding your pet PURINA ONE. The voucher for a complimentary bag of food and the discount voucher both contribute to this.

The food purchased with the vouchers lasts various amounts of time for different consumers because pet sizes and feeding requirements vary from pet to pet. (Feeding guidelines are on the pack of food if you are in doubt about how much you should be feeding your pet).

As mentioned, the vouchers get you started, and we recommend feeding your pet on PURINA ONE for 30-Days to allow enough time for your pet to experience all the health benefits, while providing optimal nutrition for them.

My pet was on the 30-Day Challenge but passed away during the Challenge. I would like to register a new pet for the Challenge. Am I able to do this?

Yes - we will need to update your registration and pet details so please let us know by using the contact us form. We will then contact you to get this new information. A replacement pack will be posted out for your new pet.

My friend would like to put their pet on the 30-Day Challenge but they do not have access to a computer to register. Is my friend still able to participate?

Yes. Please let us know by using the contact us form and include your friends contact details so we can phone them to get them registered for the Challenge.

I would like to send you a story and/or photo of my pet. Where do I send this?

  1. ONLINE – Sign up at Petspace (if you haven’t already) where you can tell the world the story of you and your pet.
    Tell us your story now

  2. By POST - please post your scorecard/story/photo to the following address:

    PURINA ONE 30-Day Challenge,
    PO Box 109162,
    Auckland.

Back to Top

I need to update my details. How do I do this?

We will be sending you follow-up emails throughout your pets 30-Day Challenge. There is a link at the bottom of each email which you can click on to update your details.

I receive my follow-up emails in Plain Text version. I would like to answer the Yes/No questions you ask, but the link will not work when I click on it. How do I get this to work?

Make sure that the entire link is in one complete line. If the link is broken when you receive it (ie split across 2 lines) it will not work when you click on it.

Copy and paste each portion together into your web browser and press enter (just as you would if you were looking up a web page).

If you would like to change your follow-up email format contact us using the form.

I cannot find a particular type or flavour of PURINA ONE in my area. Can you tell me where I can find this product?

Please contact us using the form and we will let you know the Purina stockists within your area.

We own a kennel/cattery and would like to buy PURINA ONE in bulk for all the pets. Who do we contact to organise this?

We will forward your details to the appropriate person within the Purina Team so they can contact you directly about this. So please contact us using the form.

When is the Grand Prize draw?

Our Grand prize draw will take place on 2 August 2010. Refer to our full Terms and Conditions for more details

Back to Top

What is the difference between PURINA ONE Dog food and Purina Dog CHOW?

CHOW is manufactured by Purina PetCare along with other well known brands such as PURINA ONE, TUX, FRISKIES and Fancy Feast.

Dog CHOW fills the very important role between super-premium food (ie PURINA ONE) and mainstream brands such as TUX.

Purina Dog CHOW is a premium complete and balanced dry dog food. We make Purina Dog CHOW in 2 variants, Puppy & Adult Dog.

At Purina PetCare all our dry pet foods are nutritionally complete, which means that is all your dog requires to eat to maintain their health. Brands such as PURINA ONE are designed to go a step further to enhance the health of pets by providing extra nutrients eg Glucosamine for joint health, Omega fatty acids for skin etc, and provide Special Care formulas (Weight Management, Large Breed, Sensitive Systems), in addition to the life stage offerings.

The basic tenet holds true that you pay more for quality. If your current pet food is maintaining your pets health to your expectations, then a change would not be advisable. PURINA ONE and CHOW have a higher quality nutrition than most pet foods found in supermarkets.

What is the difference between PURINA ONE Cat food and Purina Cat CHOW?

Both are excellent diets. The major differences are in the ingredients, as well as the sources of protein (chicken, lamb, turkey, beef) and the different carbohydrates (rice, barley, corn) that are used.

PURINA ONE is our super premium brand with the highest level of ingredients - we use real meat (eg Chicken) as the first ingredient, and have high levels of protein for your pets needs, specific formulas for Life stage (Kitten, Adult, Senior), as well as special care requirements eg Healthy Weight Management.

PURINA ONE is a nutrient dense product that means your pet requires smaller amounts to keep it contented and nourished eg, an average cat should be fed 1/2-2/3 cup per day.

Purina CHOW is also an excellent diet, and its source of protein is different (poultry by product meal). Purina CHOW is available in Kitten, Adult and Vitality (Senior). You will need to feed your cat more CHOW (than ONE) as it is less nutrient dense eg an average cat should be fed 1/2-3/4 cup per day.

PURINA ONE and Purina CHOW are complete and balanced pet foods. Both products are superior in formulation than your average dry cat food.

Back to Top

Join Petspace Check out our profile