TO ALL PET LOVERS: We would like to assure you that we are considered an essential business. Purina is operating as normal, our supply chains are open and all efforts are being made to ensure we can keep the stores stocked with product as best as we can during these uncertain times. We ask everyone to shop as normally as possible and to be considerate to ensure everyone can get the food they need for their pets. Please be kind, patient and considerate to other shoppers and all store staff during what is an unsettling time for all. Enjoy the extra time at home with loved ones, your pets will no doubt love having you home. We are still here for you, if you need any assistance our Pet Care Advisors are still available on 0800 738 847 or

Money Back Guarantee – Terms & Conditions

  1. Offer is open to residents of New Zealand who purchase the product from a store or supermarket where PURINA ONE cat or dog food is available for retail sale. This offer is not available for trade (commercial) or for wholesale purchasers, nor employees of the Promoter, its associated companies, and agencies associated with the offer and their immediate families, who are all ineligible to claim.
  2. The Promoter will honour all valid claims received
  3. To be eligible to claim, purchase any pack of PURINA ONE dry cat or dog food anytime during the Offer Period from your supermarket (“Eligible Purchase”).
  4. If your cat or dog does not love and thrive on the PURINA ONE pet food product you purchased then tell us in no less than 15 words why you were not satisfied with the product and we’ll refund the purchase price plus postage cost.
  5. To claim your money back, download a printable claim form from then follow these steps:
    1. Complete your contact details on the claim form, (we will only use your details if we need to contact you to process your claim or if you tick the optional box to indicate you would like to hear more from us about Nestlé and its brands in the future).
    2. Tell us in no less than 15 words why you were not satisfied with the product.
    3. Attach your original purchase receipt for the eligible purchase, (note – photocopied receipts will not be accepted).
    4. Post the completed claim form in a stamped envelope to: “PURINA ONE Money Back Guarantee”, PO Box 1784, AUCKLAND, 1140
  6. A maximum of one claim per household will be accepted for an Eligible Purchase in either pet category, (ie. maximum of 2 claims per household – one for a cat & one for a dog provided an Eligible Purchase has been made and a separate statement is provided for each product). “Household” is classified as same street address.
  7. The Promoter will only accept claims with an original purchase receipt showing an Eligible Purchase, (photocopies will not be accepted). Offer is limited to the cost of an Eligible Purchase plus up to 70 cents to reimburse postage costs.
  8. The Promoter reserves the right to verify the validity of all claims received and reserves the right to disqualify any claimant for tampering with the claim process. Any claim not complying with these terms and conditions is invalid.
  9. Promoter is not responsible for any mail lost, delayed or misdirected, or illegible claims.
  10. These terms and conditions do not exclude or limit the application of any statutory provision (including a provision of the Consumer Guarantees Act 1993 [NZ]) where to do so would contravene that statute or cause any part of these terms and conditions to be void.
  11. All valid claims will receive a refund for the purchase price paid by the claimant as shown on the original purchase receipt attached to their claim. Postage costs of up to 70 cents will also be included in the amount reimbursed to each valid claimant.
  12. Valid claims will be processed and posted to claimants within 14 days of receipt by the Promoter’s handling house. Claimants should allow 6 weeks from the date they post their claim for delivery of their refund. The refund will be delivered in the form of a cheque made payable to the name and address provided in the claim form.
  13. Each claim becomes the property of the Promoter. All details will be held in accordance with the Nestlé Privacy Policy which can be accessed by visiting or calling 0800 738 847.
  14. The Promoter is Nestlé New Zealand Limited trading as Nestlé Purina PetCare of 12-16 Nicholls Lane, Parnell, Auckland, New Zealand, 1010.